Privacy Policy

1. Information We Collect

We collect limited personal data necessary to process orders, provide access to products, and improve user experience. The types of data we collect include:

a) Through SendOwl (Payment Processor):

• Name
• Email address
• Order details
• IP address (automatically collected by SendOwl)

b) Through MQL5 (Referral Tracking):

• Referral identifiers for MQL5 commissions
• General performance data for affiliate attribution (no personal trading data)

c) Through Pepperstone (Affiliate Program):

• Referral ID and link tracking data
• Account opening status and trading activity linked to our referral (no direct access to user trading account or funds)

d) Through Website Forms:

• Name
• Email address
• MetaTrader account number (for software license activation)
• Messages or queries submitted via the contact or signup forms

2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfill orders of our software and services
• To generate and assign licenses for trading algorithms
• To provide customer support and respond to queries
• To manage affiliate partnerships and referral tracking
• To improve the website and service quality
• To send occasional service-related updates (you may opt out at any time)

We do not send promotional emails without your consent.

3. How Your Information Is Stored and Secured

• We store minimal data on our servers and rely on third-party services (e.g. SendOwl) for secure data handling.
• Access to data is restricted to authorized personnel only.
• We implement industry-standard security practices, including HTTPS encryption and limited data retention.

4. Sharing Your Data

We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary for our operations:

• SendOwl: to process and deliver purchases securely
• Stripe: for payment processing (via SendOwl)
• Social Trader Tools: to facilitate copytrading access (email/account number if applicable)
• MQL5 and Pepperstone: for referral tracking through affiliate platforms

Each of these third parties has its own privacy policy, and we recommend reviewing them directly for more information.

5. Data Retention

• Purchase and license data is stored for up to 7 years for accounting and legal compliance.
• Contact form submissions are stored for up to 12 months.
• Data may be retained longer where required for ongoing support or legal obligations.

6. Cookies and Tracking

• We do not use cookies or any trackers on our website.
• We do not use Google Analytics, Facebook Pixel, or similar tracking services.

7. Your Rights (GDPR Compliance)

If you are located in the UK or EU, you have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your data
• Withdraw consent or object to processing
• Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at: support@algoeclipse.com

8. Third-Party Links

Our website may include links to third-party platforms like MQL5, Pepperstone, Trustpilot, Myfxbook, and social media. We are not responsible for the content or privacy practices of those websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have collected information from a child, please contact us immediately.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page. Continued use of our services after changes are made constitutes your agreement to the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, you may contact us at:

AlgoEclipse LTD
Email: admin@algoeclipse.com
Website: https://www.algoeclipse.com

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